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Dokmee Maintenance & Support

What does your amp include?

Software Updates - Major and Minor

Via Check for Updates from within the help menu of the software

Bug Fixes

Patches

Hot Fixes

Improvements/Enhancements

New Features

Corresponding Technical Documentation  

Support Service


E-mail Assistance

Live Chat Assistance via Dokmee website

Telephone Assistance

Error Identification and Correction

Multilingual Support Team




Response Time


E-mails will be responded to within one business day

Phone calls, including voicemails will get a return call within one business day

The time-frame to resolve a support issues will be determined on a case by case basis. 

In some, but not all cases, an estimated resolution time or date may be given


Need Support?

24/7 Support
Address

North America

6100 Corporate Drive Suite 470 Houston, TX 77036

 

Europe

116 Rue Saint-Denis 

75002 Paris, France 

 

Asia

562B Serangoon Road

Singapore 218178

 

Middle East

Office 2979, Level 29, United Tower 

Bahrain Bay, Manama

 Kingdom of Bahrain





Phone

North America

United States: +1 (832) 369-3900

Toll Free: (866) 748-6464

 

Latin America (LATAM)

Colombia: 01800-518-2220

Mexico: +52 55 8421 6783

Brazil: +55 11 4349-1950

 

Europe

France: +33 1 40 39 10 39

UK: +44 20 3239 0016

Germany: +49 22411232994

 

Asia

Singapore: (65) 3158 4760

 

Middle East

Bahrain: +973 36666480

 

Support Hours

Americas

Monday - Friday

8:00 am - 6:00 pm CST

 

Europe

Monday - Friday

9 - 18 (GMT +1)

 

Asia

Monday - Friday

8 - 17 (GMT+8)

 

Middle East

Sunday - Thursday 

 8:oo am - 5:00 pm (GMT +3)






Office Gemini Refund & Exchange Policy

  • Refunds and/or Exchanges are not guaranteed and are reviewed on a case by case basis.
  • Full refund requests must be submitted within 30 days of initial license activation. To receive a refund, the software license must be deactivated from the machine and a reason for refund must be provided.
  • To exchange an edition of the software for an upgraded edition, the current software license must be deactivated from the machine. A difference in license cost, based on current retail price, must be paid to receive the upgraded edition license.
  • To exchange an edition of the software for a downgraded edition, the current software license must be deactivated from the machine and a reason for downgrade must be provided. A difference in license cost will be refunded if downgrade is done within 90 days of initial license activation and all downgrade request procedures are met.
  • The free 1 year of AMP that comes with new license purchases does not restart on upgrade and downgrade licenses. The AMP expiration date will remain the same and will not change due to license edition changes.

 

Privacy Policy

At Office Gemini we recognize that privacy is important. This document outlines the types of personal information we receive and collect when you use Dokmee services or any other Office Gemini services, as well as some of the steps we take to safeguard information. We hope this will help you make an informed decision about sharing personal information with us. 

Personal information and other data we collect

Office Gemini collects personal information when you register for a Dokmee services or otherwise voluntarily provide such information. We may combine personal information collected from you with information from other Office Gemini services or third parties to provide a better user experience, including customizing content for you.
Office Gemini uses cookies and other technologies to enhance your online experience and to learn about how you use Office Gemini services in order to improve the quality of our services. Office Gemini's servers automatically record information when you visit our website or use some of our products, including the URL, IP address, browser type and language, and the date and time of your request.

Uses 

We may use personal information to provide the services you've requested, including services that display customized content and advertising. We may also use personal information for auditing, research and analysis to operate and improve Office Gemini technologies and services. We may share aggregated non-personal information with third parties outside of Dokmee. When we use third parties to assist us in processing your personal information, we require that they comply with our Privacy Policy and any other appropriate confidentiality and security measures. We may also share information with third parties in limited circumstances, including when complying with legal process, preventing fraud or imminent harm, and ensuring the security of our network and services. Office Gemini processes personal information on our servers in the United States of America. In some cases, we process personal information on a server outside your own country.

Your choices

We offer you choices when we ask for personal information, whenever reasonably possible.  You may decline to provide personal information to us and/or refuse cookies in your browser, although some of our features or services may not function properly as a result. We make good faith efforts to provide you access to your personal information upon request and to let you correct such data if it is inaccurate and delete it, when reasonably possible.

 

Terms and Conditions

 1. Introduction

These Website Standard Terms and Conditions written on this webpage shall manage your use of this website. These Terms will be applied fully and affect to your use of this Website. By using this Website, you agreed to accept all terms and conditions written in here. You must not use this Website if you disagree with any of these Website Standard Terms and Conditions.

Minors or people below 18 years old are not allowed to use this Website.

 2. Intellectual Property Rights

Other than the content you own, under these Terms, Office Gemini, LLC and/or its licensors own all the intellectual property rights and materials contained in this Website.

You are granted limited license only for purposes of viewing the material contained on this Website.

 3. Restrictions

You are specifically restricted from all of the following

  • publishing any Website material in any other media;
  • selling, sublicensing and/or otherwise commercializing any Website material;
  • publicly performing and/or showing any Website material;
  • using this Website in any way that is or may be damaging to this Website;
  • using this Website in any way that impacts user access to this Website;
  • using this Website contrary to applicable laws and regulations, or in any way may cause harm to the Website, or to any person or business entity;
  • engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Website;
  • using this Website to engage in any advertising or marketing.

Certain areas of this Website are restricted from being access by you and Office Gemini, LLC may further restrict access by you to any areas of this Website, at any time, in absolute discretion. Any user ID and password you may have for this Website are confidential and you must maintain confidentiality as well.

4. Your Content

In these Website Standard Terms and Conditions, “Your Content” shall mean any audio, video text, images or other material you choose to display on this Website. By displaying Your Content, you grant Office Gemini, LLC a non-exclusive, worldwide irrevocable, sub licensable license to use, reproduce, adapt, publish, translate and distribute it in any and all media.

Your Content must be your own and must not be invading any third-party’s rights. Office Gemini, LLC reserves the right to remove any of Your Content from this Website at any time without notice.

 5. No warranties

This Website is provided “as is,” with all faults, and Office Gemini, LLC express no representations or warranties, of any kind related to this Website or the materials contained on this Website. Also, nothing contained on this Website shall be interpreted as advising you.

 6. Limitation of liability

In no event shall Office Gemini, LLC, nor any of its officers, directors and employees, shall be held liable for anything arising out of or in any way connected with your use of this Website whether such liability is under contract.  Office Gemini, LLC, including its officers, directors and employees shall not be held liable for any indirect, consequential or special liability arising out of or in any way related to your use of this Website.

 7. Indemnification

You hereby indemnify to the fullest extent Office Gemini, LLC from and against any and/or all liabilities, costs, demands, causes of action, damages and expenses arising in any way related to your breach of any of the provisions of these Terms.

 8. Severability

If any provision of these Terms is found to be invalid under any applicable law, such provisions shall be deleted without affecting the remaining provisions herein.

 9. Variation of Terms

Office Gemini, LLC is permitted to revise these Terms at any time as it sees fit, and by using this Website you are expected to review these Terms on a regular basis.

 10. Assignment

The Office Gemini, LLC is allowed to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification. However, you are not allowed to assign, transfer, or subcontract any of your rights and/or obligations under these Terms.

 11. Entire Agreement

These Terms constitute the entire agreement between Office Gemini, LLC and you in relation to your use of this Website, and supersede all prior agreements and understandings.

 12. Governing Law & Jurisdiction

These Terms will be governed by and interpreted in accordance with the laws of the State of Texas, and you submit to the non-exclusive jurisdiction of the state and federal courts located in Texas for the resolution of any disputes.